Last Updated: January 2024
Introduction
bamboo-hawk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete a quote request form
- Subscribe to our newsletter
- Contact us via email
- Schedule a consultation
This information may include your name, email address, postal address, and details about your property and energy requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address (anonymised)
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide requested services
- To prepare customised solar system proposals
- To communicate about your installation or service
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Our accredited installation partners (to provide services you have requested)
- Service providers who assist our operations (under confidentiality agreements)
- Regulatory authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).